Responsible Gaming
at tm999
At tm999, we believe that gambling should always be a source of entertainment — never a source of distress. Our Responsible Gaming programme gives every player in Bangladesh practical tools and honest guidance to stay in control of their play at all times.
We Take Player Safety Seriously
tm999 is committed to providing a safe, fair, and transparent gaming environment for every player in Bangladesh. We recognise that a small number of players may develop difficulties related to gambling, and we have built a comprehensive set of tools and resources to help those players protect themselves and seek assistance.
Our Responsible Gaming programme is not a formality — it is a core part of how we operate. Every tool described on this page is available to all tm999 account holders free of charge, at any time, without requiring justification. Your wellbeing always comes first.
Gambling Is for Entertainment Only
Gambling at tm999 should be enjoyable and recreational. It is not a reliable way to make money, and outcomes are determined by certified random number generators. Never gamble with funds you cannot afford to lose.
Age Verification
Every tm999 account holder must be aged 21 or above. We verify age at registration and during KYC review. Any account found to belong to an underage player is immediately suspended and all funds are reversed.
Deposit Limits
Set a daily, weekly, or monthly cap on how much you can deposit into your tm999 account. Limits take effect immediately when reduced and help you keep your gambling spend within a budget you are comfortable with.
Session Time Limits
Decide in advance how long each gaming session should last. Once your chosen time is reached, tm999 will display a clear reminder and, if you have set a hard limit, will end the session automatically.
Self-Exclusion
If you feel gambling is becoming a problem, you can request a self-exclusion period of 1 month, 3 months, 6 months, 1 year, or permanently. During exclusion, your account is locked and all marketing is suspended.
Every Tool You Need to Stay in Control
All responsible gaming tools on tm999 are free, immediate, and available directly from your account settings. No waiting period is required to apply a protective restriction.
Deposit Limits
Choose a maximum deposit amount per day, per week, or per month denominated in Bangladeshi Taka (৳). Once a limit is active, the system will automatically decline any deposit that would exceed it. Reductions take effect instantly; increases are subject to a 24-hour cooling-off period to prevent impulsive decisions.
Instant ActivationLoss Limits
Set a maximum net loss threshold over a defined period (daily, weekly, or monthly). When your losses reach the limit you have set, further wagering is paused for the remainder of that period. Loss limits help you protect yourself from chasing losses — one of the most common patterns associated with problem gambling.
Automatic PauseSession Time Limits
Define the maximum duration of a single gaming session. You can set soft reminders (a notification appears and you may choose to continue) or hard limits (the session ends automatically). Session time limits are particularly useful for players who find that time passes quickly during play.
Soft & Hard OptionsCool-Off Period
Take a short break from gambling without committing to a full self-exclusion. Cool-off periods of 24 hours, 48 hours, 7 days, or 30 days are available. During a cool-off, your account is suspended for gameplay and deposits, but your account data and balance are preserved for when the period ends.
Short-Term BreakSelf-Exclusion
Request a formal self-exclusion of 1 month, 3 months, 6 months, 1 year, or permanently. Self-exclusion immediately locks your account, stops all marketing communications, and cannot be reversed during the chosen period — even at your own request. This is our strongest player protection tool.
Irreversible LockActivity Statements
Request a detailed statement of your gameplay activity, deposit history, withdrawal history, net win/loss figures, and time spent on the platform over any date range. Activity statements give you an honest, unbiased view of your gambling patterns and help you make informed decisions about your play.
On DemandRecognising Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise in yourself. The following warning signs are commonly associated with gambling-related harm. If you recognise several of these patterns in your own behaviour, we strongly encourage you to use our responsible gaming tools or contact our support team immediately.
If You Are Concerned Right Now
Contact our support team at [email protected] and ask for a self-exclusion or cool-off period. Our team will action your request within minutes, 24 hours a day, 7 days a week, Bangladesh Standard Time.
How to Check In With Yourself
The following questions are adapted from widely used responsible gambling self-assessment frameworks. Answer them honestly. If you answer "yes" to three or more of these questions, we recommend you contact our support team to discuss your options.
This self-assessment is for guidance only. It is not a clinical diagnostic tool. If you are concerned about your gambling behaviour, please seek professional support in addition to using the tools available on tm999.
Have you ever spent more time or money gambling than you originally intended to in a single session?
Have you ever gambled with money that was earmarked for household expenses, savings, or debt repayment?
Have you ever felt the need to hide or minimise the amount you gamble from people who are close to you?
After losing a gambling session, do you often feel a strong urge to return and win the money back?
Have you ever borrowed money, taken out a loan, or sold personal items specifically to fund gambling?
Has gambling ever caused you to miss work, important appointments, or social commitments?
Do you find it difficult to stop gambling once you have started, even when you feel you should?
Have you ever felt anxious, depressed, or irritable in the period immediately after a gambling session?
How to Apply Self-Exclusion on tm999
Requesting a self-exclusion on tm999 is straightforward and takes effect immediately. Once active, your exclusion cannot be reversed for the duration of the period you have chosen — this is a deliberate safeguard to protect you during a vulnerable period. Follow the steps below or contact our support team directly.
-
1
Log In to Your tm999 Account
Access your account using your registered credentials. If you cannot log in, contact support at [email protected] directly — our team can apply the exclusion manually on your behalf.
-
2
Navigate to Responsible Gaming Settings
Go to your Account Settings and select the "Responsible Gaming" section. All protective tools — deposit limits, loss limits, cool-off, and self-exclusion — are available from this single screen.
-
3
Select Self-Exclusion and Choose Your Period
Select "Self-Exclusion" and choose your preferred period: 1 month, 3 months, 6 months, 1 year, or permanent. Read the confirmation screen carefully before proceeding.
-
4
Confirm Your Request
Confirm your exclusion. Your account will be locked immediately. You will receive a confirmation email at your registered address. All marketing communications will be suspended with immediate effect.
-
5
Contact Support If You Need Help
If at any point you need assistance — before, during, or after an exclusion period — our support team is available 24/7 at [email protected]. Your request will be treated with complete confidentiality and without judgment.
Setting Your Deposit Limits
Deposit limits are one of the most effective ways to keep your gambling spend under control. Setting a limit takes less than a minute and can prevent impulsive over-spending before it happens. We recommend all players set at least a monthly deposit limit as a baseline safeguard.
-
1
Open Responsible Gaming in Account Settings
Log in to your tm999 account and navigate to Account Settings, then select "Responsible Gaming". This section lists all available player protection tools.
-
2
Select Deposit Limits
Choose whether to set a daily, weekly, or monthly limit — or all three. Enter your preferred maximum deposit amount in Bangladeshi Taka (৳). We recommend starting with a monthly limit that reflects your disposable entertainment budget.
-
3
Save Your Limit
Confirm and save your chosen limit. A reduction takes effect immediately. An increase is subject to a mandatory 24-hour cooling-off period before it becomes active — this prevents impulsive limit increases during a session.
-
4
Monitor Your Usage
Your remaining deposit allowance for the current period is displayed in your account dashboard at all times, so you always have a clear picture of how much of your budget you have used.
Remember: Reducing Is Always Instant
Any reduction to a deposit limit, loss limit, or session time limit takes effect immediately. Only increases are subject to a cooling-off delay. This asymmetry is intentional — it is designed to protect you when it matters most.
tm999 Is 21+ Only
Protecting minors from gambling harm is a non-negotiable commitment. tm999 enforces a strict minimum age of 21 years across all account registrations and transactions.
Mandatory Age Verification
Every new tm999 account undergoes age verification as part of the KYC process. Players must confirm they are 21 years or older before they can make a deposit or place a wager. Identity documents may be requested to confirm date of birth.
Underage Account Suspension
If tm999 has reason to believe that an account holder is under the age of 21, the account will be immediately suspended pending investigation. If underage access is confirmed, the account is permanently closed and all funds are handled in accordance with our Terms and Conditions.
Parental Guidance
If you share a device with minors, we strongly recommend using device-level parental controls and keeping your tm999 account credentials private. Never allow a person under the age of 21 to access your tm999 account under any circumstances.
Report Underage Access
If you believe a person under the age of 21 has registered or is using a tm999 account, please report it immediately to [email protected]. All reports are treated confidentially and investigated without delay. Protecting minors from gambling harm is a shared responsibility.
You Are Not Alone
If gambling has stopped being fun and is causing stress, financial difficulty, or relationship problems, support is available. Reach out — taking the first step is the hardest part.
tm999 Support Team
Our responsible gaming support team is available around the clock to help you apply any protective tool, discuss your options, or simply listen without judgment.
[email protected]Available 24/7 — Bangladesh Standard Time (BST, UTC+6)
Talk to Someone You Trust
Sharing your concerns with a trusted family member, friend, or colleague can be the first step toward regaining control. You do not need to manage gambling difficulties alone.
Many people find that speaking openly about a problem significantly reduces its power over their behaviour.
Professional Counselling
Certified mental health and addiction counsellors can provide structured, confidential support for gambling-related difficulties. Contact a licensed counsellor or your local healthcare provider for a referral.
Professional help is effective. Seeking it is a sign of strength, not weakness.
A Final Reminder From tm999
Gambling at tm999 is meant to be enjoyable. We offer 500+ games and live cricket betting as entertainment for adults in Bangladesh who choose to participate responsibly. If the fun stops, stop. Our tools are here, our team is here, and help is always available at [email protected]. Play within your means, set your limits before you play, and never chase your losses.
Play Responsibly at tm999
Set your limits, know your budget, and enjoy the platform safely. Our full game library and live cricket betting are waiting — on your terms.